Location and price were great but only giving it 4 stars due to the fact that the beds were really hard ( or I am used to my softer mattress) 😅. My back hurt the whole time we stayed here (typing this after our second night, and one more to go). I have the Hilton Honors App which helps to see your member points, check in without having to stop by the front desk, and have a digital key. We went straight yo our room the night we got here. That part is very convenient and time saving. Overall a good stay.

Excellent stay. Highly recommended and will stay again! I, my husband and my 10 years old daughter enjoyed staying there. First impression is the set up and decoration at lobby area. Staffs there looked really happy and were friendly. Cleaned room and elegant set up for bedding set and towel. Great selections of Coffee set and bathroom set. Breakfast is served with the real dishes, utensile and glass. Egg is cooked per order and it was delicious. I can feel that many small details are taking into consideration diligently under hotel staffs and the management team of this facility.

My stay at the Hilton Garden Inn Addison hotel was wonderfully phenomenal from the beginning until my last day. The hotel staff was very attentive to my concerns and always with a smile, making us guests feel at home. I must emphasize that the housekeeping managers are always attentive to the cleanliness of my room and my needs. thank you for everything Hilton Garden inn staff

The positives of this hotel are its location and the beds were comfortable. The hotel was close to the event we were attending and also a very short drive to more entertainment and dining. I did not have much interaction with staff as we were mainly just there for food. The room was average upon entering and the bed was very comfortable. Outside of that, the room left much to be desired. First, the air conditioning could not keep up. It was uncomfortably warm in our room all night. This was not an unseasonably hot day. The high that day was 85 and the next day's high was 73. Secondly, the lamp shade had water stains on it and looked just gross. I am not certain why that would be there, but it did make me question the cleanliness of the rest of the room. Third, we discovered in the morning that the curtains in the room are a far cry from blackout curtains as it was full sun by 5:30 AM. Combined with the room temperature being 74 while set at 68 overnight, at least we didn't oversleep. Lastly, the pool area was the final bit that ensured I would never come here for a lengthy stay. The pool entrance is right in the middle of several smoking rooms. The whole area smelled so bad, I was nauseous just going to check out the pool. Unless you are a heavy smoker or enjoy the taste and smell of an ashtray, the pool is completely unusable. We didn't even venture over to check out the fitness area as it is nearby and the smell was really starting to get to me. Good luck and happy travels. If you are considering the Hilton Garden Inn Addison, I'd not recommend it. There are definitely cheaper options and this hotel is not offering anything to make the price difference worthwhile. I took photos of the lampshades at 6AM. There are no lights on in the room, that is the sun beating through the threadbare curtains providing the light.

The hotel is nice, but a bit old. The windows are not really good. In my first room (No. 320) an ant colony found its way through the windows. So be sure to check the windows when you check in. For me, this was not a big deal. The staff was super friendly and immediately gave me another room without checking the situation (I assume it wasn't the first time). Other than the ants, a clean room. Dear Hilton, please update this hotel. And to the staff, thank you for being so nice.

Everything was good except the TV kept going on and off. Didn't really watch anything, just wanted to check the news and weather. TV could use some updating. Other than that, all was good. Heat was...

This hotel is very clean and the staff was very friendly and helpful. I would highly recommend this place and will definitely stay here again. The pool was very clean and the hot tub was very...

Excellent service by the staff, clean lobby, hallways, and rooms! This is our 2nd year staying there for the NYE celebration at Venutis. It's super close and convenient because of the free shuttle...

Ants in the room and uncomfortable beds that can and will hurt your back. We found wine corks in our “clean” room and it made us unsure if the staff is truly cleaning or spot cleaning. Service was...

Staff was very helpful and always quick response. The room was cosey and it was nice they had a small gym in the hotel so I could do a workout in the 2 weeks I was there. The staff greeted me every...

Well maintained facility, with a beautiful entrance way. Enjoyed my stay. Wonderful breakfast buffet. Super friendly and helpful waitresses in the restaurant area. Food was delicious and hot. Loved...