JW Marriott Hotel Surabaya

Chiekung Kurnia

Dec 21, 2021

5

Serem depane

Rsugi

Dec 21, 2021

5

Fabolous

I Nyoman Gede Astika

Nov 21, 2021

5

Super grandes hotéis; localização estratégica, confortável, com procedimentos rígidos, moderno mas com um toque de deco javanês, o serviço é extraordinariamente simpático e educado típico da nobre herança cultural do arquipélago, educando os hóspedes com elegância, caso os hóspedes não façam as coisas, o café da manhã é realmente maravilhoso ; é um programa de culinária matinal; saudável, fresco, muitas opções, o arroz frito é imperdível; sempre exausto e reabastecido muitas vezes, o sabor permanece o mesmo, elogios especiais para o supervisor de concierge super simpático e o coordenador do serviço de café da manhã. Top recomendado ...

Anita Nursia

Nov 21, 2021

3

Esta é a minha segunda visita ao Marriot e estou ainda mais determinado a não escolher este hotel no futuro. Grande nome e 5 estrelas não vale o serviço. Os funcionários carecem de formação ou nunca foram avaliados, pelo que o serviço não está de acordo com as expectativas, muito abaixo dos hotéis de 4 estrelas, mesmo de 3 estrelas. Quando comparados com hotéis do mesmo nível localizados em Tunjungan que ainda estão sob a gestão da Marriot Bonvoy, a diferença é muito grande. Ficar dessa vez no saguão externo parecia sujo porque as folhas secas estavam espalhadas, a atmosfera no saguão estava lotada e meu quarto não era o esperado: a geladeira estava quebrada, não havia ferro no armário como de costume. O canal de TV desapareceu por horas e quando liguei para o serviço de hóspedes não houve desculpas, embora fosse apenas conversa fiada. O atendimento no restaurante não é melhor, eles oferecem chá e café, mas quando eu pedi drinks à base de ervas, o pessoal do restaurante só me mostrou o lugar sem oferecer take away. Qual é a diferença entre tomar chá / café e bebidas à base de ervas? No segundo dia, desci ao restaurante às 8h30 com fome, mas a equipe explicou que o restaurante estava cheio e foi aconselhado a voltar às 10h. Relutantemente, voltei para o meu quarto e me apoiei em uma tigela de popmie. Às 10 voltei e o restaurante estava realmente solto, mas em menos de meia hora o balconista veio até a mesa e disse que o restaurante fecharia às 10:30 sem mais delongas. Muitas vezes sou lembrado quando o café da manhã em um restaurante está quase fechando, mas a forma como é entregue é melhor, ao contrário do Marriot. Não é minha culpa que eu desci às 10 e estava morrendo de fome, eles não poderiam treinar melhor sua equipe? É um hotel 5 estrelas, mas o serviço não vale a pena. Apenas perseguir dinheiro sem melhorias no serviço e nas instalações.

Merih Wong

Nov 21, 2021

2

Really sorry to write this review. Very old hotel.Was so surprising me when go into the bath room, there were some dirt in the bath tub. Bath room is very old not renovated yet. The fridge not work was so warm and bad smell. On the sofa chairs there is stain like blood. Hair dryer is very old .

Yuni Komariah

Oct 21, 2021

1

Eu sou um motorista ojol que na época entregou um pacote para um funcionário em nome da seção imari da ria, depois que cheguei na minha localização, o segurança foi instruído a estacionar no local para ojol que caminhou até o local de estacionamento do funcionário aproximadamente 150 m quando cheguei lá encontrei o oficial de segurança e transmito à Sra. Ria Imari, o oficial é aconselhado a entrar em contato com o interessado, verifica-se que não há resposta por quase 1 hora embora de acordo com o procedimento de Gojek por 15 minutos não há resposta, o pedido pode ser cancelado porque me sinto responsável, vou esperar 1 hora, depois disso ainda sem resposta, enfim, meu remetente foi avisado para deixar para a segurança, mas descobriu-se que ele não queria aceitar porque a pessoa que recebeu o item não deixou recado porque tomei a iniciativa de devolver o pacote, mas quando cheguei na cerca da frente me pediram que voltasse para trás e devolvi o que tinha recebi a resposta, continua a mesma, estou muito decepcionado, descobri que meu trabalho como ojol está subestimado, embora a taxa que recebi só 12 mil tenho que esperar 1 hora e não consigo encontrar outro pedido sem clareza, por favor, vocês que trabalham no balcão ou têm cargos, respeitem-nos que trabalhamos na rua, afinal o nosso estado é o mesmo humanos, mas diferentes em grau e dignidade

Nusa Mashita

Oct 21, 2021

5

Os quartos são muito limpos e confortáveis. Embora o interior seja um pouco antiquado, tudo é bem conservado. O café da manhã é o melhor! O gosto local e internacional é bom e completo. Mesmo ontem com muita ocupação, tudo ainda estava em ordem. Localização estratégica, fácil de ir a qualquer lugar ..A sala de reuniões é espaçosa, o som é bom, as configurações da sala são boas ... o staff está sempre à disposição sem ser procurado, ajustando rapidamente a aparelhagem e amigos durante o evento. Talvez haja 1 projetor que precise ser substituído. Obrigado pelo serviço. Eu sou um cliente muito feliz..

Shelvy Arifin

Oct 21, 2021

4

The hotel that is located in one of the prime area. Love the food, theirJapanese and Chinese restaurant serve best food. The swimming pool is one of the largest.The only thing that i don't like is their lobby as they allowing people smoking inside the building.

Andrew SP

Oct 21, 2021

4

Lots of memories in this hotel. Haven't visited much since pandemic; tonight had family dinner in pavillion, sadly food quality seems to be less compared to the usual times. It could just be due to the unfavorable general situation. Will visit again in the near future. Still one of the better hotels in surabaya.

Sarah R.

Sep 21, 2021

5

Teve uma estadia memorável. No entanto, o processo de check-in não foi o mais rápido e o lobby estava muito quente (provavelmente devido aos protocolos de saúde, o AC está desligado? Não tenho certeza.) Solicitei café da manhã no quarto, que veio na hora certa. Em geral, a cama era muito confortável e o quarto era limpo. Também gostaria de agradecer ao Sr. Andrian, a governanta executiva, pela pequena nota e também pelos biscoitos de cortesia durante minha estadia de 2 noites.

Sarah R.

Sep 21, 2021

5

Had a memorable stay. However the check in process was not the quickest and the lobby was so hot (probably due to health protocols, AC is turned off? Not sure.) Requested in room breakfast which came on time. Overall the bed was very comfy and the room was clean. Also I would like to thank Mr. Andrian the executive housekeeper for the little note and also the complimentary cookies during my 2 nights stay.

Ga Penting

Sep 21, 2021

5

Food, customer service, gym, pool, and the other facilities are all true to JW standards. Some of the staffs even remember my name after more than 1 year after my last visit, which was impressive.Tips: they make really good, strong cappucino that you can ask at breakfast

Fajar Setiawan Putra

Aug 11, 2021

5

I don't know how to explain it. I REALLY REALLY LOVE THIS HOTEL. Great service, good meals! The budget can't lie, very satisfied!

Saya Lint

Aug 08, 2021

5

Nice hotel, the receptionist is quite nice and the servers did their best to bring our wishes to live. One of my friend worked there and I got to visit it by a chance. Nice place, good quality of service. I would love to see more variations and upgrade of the interior decoration. Definitely would visit again in the future, wish me luck!

Drniken 09

Jun 21, 2021

5

I stayed for business purpose, as the meeting host, in pandemic situation. Very impressive. My foremost comment. The health protocol was implemented all the time. I saw staff courteously warned guests that didn't wear mask correctly (this really made me feel much safer). The room was nice, rightly spacious with complete amenities, and the thermostat was functioning well. The food was excellent. The breakfast had so many varieties, lunch and dinner boxes had delicious menu, room service menu was superb. A bit pricey, yet I would say it's worth the price. But the most impressive of all was the staff and service. The staff was very knowledgeable with their task, promptly on time, always ready on the spot and, of course, very friendly and courteous. They really took big chunks of my stress away. Thank you so much.

Dianto Basuki

Dec 21, 2020

5

Peeenaaak

Yohanes Sugiarto

Nov 05, 2020

4

Great hospitality by the hotel staff. Bedroom still the same from my previous visit, about 3 years ago. I love the bed and pillow! So comfortable. Breakfast was great, but the restaurant staff looked overwhelmed with the covid protocol, they had to serve foods and drinks to all the customers personally. I saw not less than 4 guests that didn't wear mask when walking around the restaurant area and the staffs were too busy to remind them.

Steve Hawthorn

Oct 22, 2020

5

Five star hotel with a four star price. Good rooms, fantastic lobby bar with live music. The musicians were sensational. Very pleasant stay.

Dennis Keller

Sep 20, 2020

4

Overall very nice. Rooms are spacious and very affordable. We stayed at the 1 bedroom suite, with great views over the city. Given covid and reduced capacity the executive lounge was closed and instead at the lobby lounge. It gets a bit busy there in the evenings, and unfortunately quite smokey. The pool area is relaxing, green and nice. It would have been perfect if there was a bar, or at least a service to order drinks/snacks. Everyone is very friendly, and service overall was good. On one day the internet was very slow. Called to ask and was ensured the staff would check with the technician and call back. I also asked about spa services and the Platinum benefits, and after being on the phone waiting loop for 5 minutes I hung up. Never received a call back. No big deal, but I'd expect attention to detail at a 5 star property, and at least basic service such as calling back when you say you call back. Room is very comfortable and clean. Overall the hotel feels a bit old. I was very surprised the the valet parking was charged at a fee for hotel guests. Perhaps consider making that complementary, at the very least for Gold/Platinum members?

Edy Supriyadi

Dec 21, 2019

5

Bagua

Naning Rahmawati

Dec 21, 2018

5

Bagua

Ari Suswanti

Dec 21, 2018

5

Perfecto...

Samuel D. Wijaya

Dec 21, 2018

5

Perfecto

Faizal Barizi

Dec 21, 2017

5

Tan palace resto

Marcelino Freixas

Dec 21, 2017

5

La HISTORIA del..... JWMARRIOTTHotelSurabaya.LaAMISTAD yelbuen SABOR siempreperdura en el TIEMPO Gràciesmarcel

wahyudie_13

A Fabulous Support in a JW Marriott wayâ¦!

4

Not all of hotel can accommodate perfectly and present a great support for my event as well as I knewâ¦ And thenâ¦ On Saturday â 9 February 2019; I had conduct the huge event at the royal ballroom of...

alexandrarafael

Good place great services

4

This is the 6th times we've stayed here, for business reason or just family holiday. The hotel services since. Beginning we enter the lobby is good, the room is excellent with spacious accommodation...

Syahdu292

Nice Clean lines

5

it was vary happy to stay in this hotel,,,specially i am the people are very worry with the dust in room and clean lines in our area first check in at lobby was perfect,,,everything was handling with...

Nurul_Hyun

Unforgettable Family Trip

5

3D2N staying here was sooo much happy, fun and memorable. Check in and out was fast, assist by Mbak Puput and Team. They also prepared necklace flower and cake for my Grand ma's birthday. Concierge...

jktbased

Wedding Venue with Rooms

2

JW Marriott only in name, it is very different to other JW Marriott for example Bangkok,. Arrival experience not great, asked to wait 1 hour until a room for available, only given when tried to walk...

jordyt117

Staycation, unfortunately busy due to wedding events

4

My wife and I decide to do a little staycation at JW Marriott. The hotel is near the big shipping mall Tunjugan Plaza. Itâs a short walk from the hotel. During our stay it was actually quite...

Transport From Columbus, John Glenn Columbus International Airport (CMH) to Surabaya, Juanda International Airport (SUB)

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